ETTI

Shipping

USA Customers
All items will be shipped by USPS Priority Mail with delivery confirmation and should arrive in around 2-3 days from the day is was mailed. We are not responsible for lost orders once they are delivered to the post office.
Orders received before 12:00pm PST will be mailed out the following business day. A delivery confirmation number will be emailed to you once your package has been mailed.

USPS Priority Mail charge:
1 pound or Below USD$ 4.80
1.01 to 2.00 pounds USD$ 8.25
2.01 to 3.00 pounds USD$ 11.50
3.01 to 4.00 pounds USD$ 14.25
4.01 to 5.00 pounds USD$ 16.80
5.01 to 6.00 pounds USD$ 17.65
6.01 to 7.00 pounds USD$ 20.15
more than 7 pounds base on Post Office charge

Post Office Orders which do not meet the restrictions for Post Office will be shipped by Frist Class Parcel with confirmation and charged accordingly without notification.

International Customers
Registered Air Mail:
1 pound or Below USD$ 16.00
1.01 to 1.50 pounds USD$ 17.65
1.51 to 2.00 pounds USD$ 19.30
2.01 to 2.50 pounds USD$ 20.95
2.51 to 3.00 pounds USD$ 22.60
3.01 to 3.50 pounds USD$ 24.25
3.51 to 4.00 pounds USD$ 25.90
more than 7 pounds base on Post Office charge.
Around 14-30 business days, but not later than six months from the day following the date mailing.
we can provide Post Office Registered number for your reference. We are not responsible for lost orders once they are delivered to the post office.

Global Express Mail:
1 pound or Below USD$ 26.90
1.01 to 2.00 pounds USD$ 33.00
2.01 to 3.00 pounds USD$ 38.00
3.01 to 4.00 pounds USD$ 43.00
more than 4 pounds base on Post Office charge.
Around 3-5 business days, includeing insurance cover, we will provide tracking reference, you can go to www.USPS.com to check the status.

Handling Charge : each order USD$1.00 plus Post Office Charge.

Returns

Defective items:
All defective items MUST be returned to the manufacturer of the item within 14 days, not to Kenon Hobby.

Restocking fee:
All returns to Kenon Hobby are subject to a 20% restocking fee. If you are not certain about the use of an item, please contact either the manufacturer or Kenon Hobby. before you place an order.

Include receipt:
All returns or exchanges must include proof of purchase.

No exchange or return:
Only un-opened parts can be exchanged or returned within 14 days of the purchase. There will be no return on any electrical item (anything that contains any type of wire or battery)

Claims must be prompt:
Inspect your merchandise immediatly upon recipt. Notify us of any shortages or discrepancies in your order within 2 working days of receipt. No claims after that.

Shipping fees are not refundable:
Shipping fees are not refundable, partial or otherwise.

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